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Who we are and what this policy covers

NCAP SOLUTIONS LLP (“we”, “us”, or “our”) provides Multiverse Dual Space, Android package com.multiverse.dualspace. This policy covers our app, the Multiverse 32-bit helper where used, this information website, and support communications sent to us.

Multiverse creates app spaces on your device. It does not require a separate Multiverse account. Signing in to an app inside a clone creates or accesses an account with that app’s provider, whose privacy policy and terms also apply.

Information we access, collect, and use

Information is handled to run your chosen apps, remember your settings, display and measure advertising, diagnose failures, and respond to support requests.

Device permissions and cloned apps

A cloned app runs under the host app’s identity, so an Android permission prompt may name Multiverse Dual Space. Access depends on the app version, Android version, the feature you use, and permissions you grant.

Camera and microphone

Photo capture, recording, calls, and voice features used by supported cloned apps.

Photos, media, and storage

Choosing, reading, saving, or sharing files and media from a clone, including media-location metadata when permitted.

Contacts, calendar, accounts, and phone

Contact discovery, calendar functions, account access, calling, and device or phone information requested by supported apps.

Location and nearby devices

Location-based features and Bluetooth or nearby-device functionality requested by supported apps.

Activity and body sensors

Motion, activity, or sensor-based features requested by compatible apps, subject to Android’s permission controls.

Notifications and background operation

Showing notifications and maintaining supported ongoing tasks and foreground services.

You can deny or revoke permissions in Android Settings. Some features may then be unavailable. The Google Play distribution removes restricted SMS, call-log, all-files-access, and app-install permissions; sideload distributions can request additional access for compatible app features. Review the prompts for the version you install.

Information accessed by a cloned app may be shared by that app with its own providers. Review its privacy policy before granting access.

Service providers and data sharing

The host uses Google AdMob, Google’s User Messaging Platform, Firebase Analytics, and Firebase Crashlytics. Its advertising library also includes integrations for Meta Audience Network/Facebook, AppLovin, Liftoff/Vungle, Digital Turbine/AdColony, Adjust, and AppsFlyer. Data processing by those integrations depends on initialization, advertising mediation, measurement configuration, and your choices; an included integration does not mean every provider receives every data type.

When active, advertising and attribution services can receive device or advertising identifiers, network information, app and ad interactions, and technical diagnostics to deliver ads, measure installs or revenue, and detect invalid traffic. Providers handle data under their own terms and policies:

• Google / AdMob
• Firebase
• Meta / Facebook
• AppLovin
• Liftoff / Vungle
• Digital Turbine / AdColony
• Adjust
• AppsFlyer

For more information about AppLovin’s collection and use of your information, visit its privacy policy. We may also disclose information when required by law, to address abuse or security incidents, or to a recipient you choose when sharing a report. Advertising-related disclosures may be treated as a “sale” or “sharing” under some privacy laws; the available choices are described below.

Your privacy choices

• Permissions: use Android Settings → Apps → Multiverse Dual Space → Permissions. Check the helper separately if it is installed.
• Advertising: use Android’s advertising privacy controls to reset or delete your advertising ID, where available. Use any consent choices presented in the app and the providers’ privacy controls. These choices do not necessarily stop all contextual ads or technical diagnostics.
• Analytics and diagnostics: the current app has no dedicated in-app switch for Firebase Analytics or Crashlytics. Contact us with questions or a request concerning information we control. Uninstalling stops new collection by this installation, but does not automatically erase reports already sent.
• Privacy requests: depending on applicable law, you may request access, correction, deletion, a copy of your information, or limits on particular uses; you may also withdraw consent where processing relies on it. Email our privacy contact. We may need proportionate information to verify and locate your request.

You may also contact the relevant privacy regulator where applicable. We will respond to requests in accordance with the requirements that apply to them.

How long information is retained

Local data: clone files and preferences remain on the device until you remove the relevant clone, clear the app’s storage, or uninstall the app that stores them. Local crash logging retains up to five recent reports per reporting app. Files you export or share, and data stored by third-party apps on their servers, are not removed by deleting a clone.

Service-provider data: Google states that Crashlytics retains crash traces and associated identifiers for 90 days before starting removal from its live and backup systems. Analytics and advertising information follows the relevant provider’s retention settings and policies. See Firebase’s retention information.

Support and requests: we retain correspondence as needed to resolve your request, maintain necessary support records, and meet applicable legal or security obligations. You can ask us to delete it. If some information must be retained, we will explain the relevant reason where applicable.

Delete your data

1. Remove one clone. Long-press the clone in Multiverse and choose Delete. This removes that clone’s local data; other clones remain.
2. Delete local crash logs. Open Multiverse Settings and choose Delete crash reports when reports are present. This does not delete reports already sent to Firebase or a sharing recipient.
3. Remove all local app data. Use Android Settings to clear Multiverse’s storage or uninstall it. If you use the separate 32-bit helper, clear its storage or uninstall it too. Back up anything you need first.
4. Request deletion of information held by us. Email [email protected] with the subject “Multiverse Dual Space data deletion request”. Describe the data or support conversation you want removed and include enough information to locate it. Do not send an account password.

Security and international processing

Clone data uses application storage and separate virtual app spaces. Access to the 32-bit helper is restricted through the app-signing relationship. These controls support separation, but no device, virtual environment, or transmission method guarantees complete security.

Google documents encrypted transport for data sent by its Mobile Ads SDK. Third-party apps, mediation providers, and support services have their own security practices; we do not promise that every cloned app’s network traffic is encrypted. Keep Android and your apps updated and protect access to your device.

Service providers may process information outside your country. Their applicable terms and privacy policies describe processing locations and safeguards. Contact us for questions about information we handle.

Children and families

Cloning an app does not change its age restrictions, parental controls, or account eligibility requirements. Parents and guardians should review the apps used on the device and their permission settings. If you believe a child’s personal information has been provided to us inappropriately, contact us so we can investigate and address deletion where appropriate.

Privacy on this website

This page contains no advertising, analytics scripts, contact forms, or browser-storage tracking. Its host may process standard connection and security information, such as IP addresses and request logs, to deliver and protect the website. Opening an external policy link or an email application takes you to a separate service with its own privacy practices.

Updates to this policy

We may update this policy as the app, its providers, or applicable requirements change. The date at the top identifies the current version. Where required, material changes will be accompanied by additional notice or a request for consent.